Help
Please click on the issue that best fits your needs:
Shipping Options:
We typically ship your order within one day of its receipt.
There is a $5 handling charge on all orders. Insurance is charged at a
rate of 35 cents per $100. We are unable to ship to PO Boxes, FPO, and
APO addresses at this time.
UPS Ground Service
Please allow 3 to 5 business days after your order is processed for
it to arrive.
UPS 2nd Day Air Service
After your order is processed, it is delivered within 2 business days.
UPS Next Day Air Service
After your order is processed, it is delivered the next business day.
Foreign Orders
For customers in Alaska, Hawaii, and all International customers, please
email sales@muthco.com or call 1-800-844-6616
to complete your order.
Payment / Security:
What forms of payments are accepted?
Muth Company accepts MasterCard and Visa. We cannot accept checks, cash
or other forms of payment.
Are all transactions secure on Muthco.com?
Yes. Ordering from Muth Company's online store is completed in a secure
environment. SSL encryption is used to keep all credit card transactions
secure on muthco.com. For further information, please review our privacy
policy .
Will I receive a confirmation receipt via e-mail?
Yes. You will receive a confirmation email after placing an order. If
you have any questions regarding your confirmation you may contact us
at sales@muthco.com.
Returns:
What is your return policy?
Obtain a Return Authorization Number within 30 days from the
date of original invoice. Return Authorization Numbers are good for 30
days. No return will be allowed if the return request exceeds 30 days
from date of invoice. Any product returned without a Return Authorization
Number will be refused. All products returned in the original packing,
in a new and unused condition-with all parts, labels and instructions
included-will be credited the original invoice price less a 25% restocking
fee. Any product returned in a used condition or with contents missing
will not receive credit. Shipping charges on all returned merchandise
must be prepaid. Credit will not be given on shipping and handling charges.
Frequently Asked Questions:
Is it safe to order online?
All pages on the Muth Company web site where you provide credit
card information use SSL (Secure Socket Layer) encryption. SSL encodes
information transferred between you and the server and renders it unreadable
to anyone intercepting the information.
How do I order if I do not live in the continental United States or
Canada?
For customers in Alaska, Hawaii, and all International customers,
please email sales@muthco.com or
call 1-800-844-6616 to complete your order.
What is pre ordering?
You can order soon-to-be-released kits through "pre-ordering."
Simply fill out the order information and submit it. We'll process your
order and ship it as soon as your kit is ready. Consult the individual
kit information on estimated dates for availability. You will not be billed
until your order has shipped.
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